Always. Every order arrives in plain, unbranded packaging with no logos or product names visible on the outside. The sender name on the shipping label simply says "Moody" – nothing that reveals what's inside.

You have the right to withdraw from your purchase within 14 days of delivery, in line with EU consumer law. However, for hygiene and health protection reasons, this right does not apply to intimate products once the hygienic seal or packaging has been opened. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a full refund. Please contact us at enjoy@moodyeurope.com to start a return.

We currently ship to Poland (DPD & InPost) and all countries within the European Union (DPD). Delivery in Poland typically takes 1-2 business days; EU delivery times vary by destination.

All applicable VAT is calculated and included at checkout – there are no surprise customs fees for orders shipped within the EU.

Yes – we only carry products made from body-safe materials such as medical-grade silicone, ABS plastic, and glass. Material information is listed on every product page.

If your item arrives faulty or damaged, contact us within 14 days at enjoy@moodyeurope.com with your order number and a photo – we'll arrange a replacement or refund, no hassle.

Yes. All payments are processed through encrypted, PCI-compliant systems. We never store your full card details on our servers.

Compatibility depends on the material – for example, silicone-based lubricants shouldn't be used with silicone toys. We note compatibility details on each relevant product page.

If your order hasn't shipped yet, contact us immediately at enjoy@moodyeurope.com and we'll do our best to accommodate changes or cancellation.

Cleaning instructions vary by material — most silicone toys can be cleaned with warm water and mild soap or a dedicated toy cleaner.