Refund policy

Returning a product

Under Polish consumer law, you have 14 days from receiving your parcel to withdraw from the contract without giving a reason.

Pack the product. Place the returned item in the box. If possible, include your order number — or write it on a note along with your name. Secure the package for transport.

Important: for health and hygiene reasons, once the seal or protective film has been removed from the product, you lose the right to return it. You may open the outer packaging to inspect the product, but the product's own hygiene seal must remain intact. Legal basis: Article 38(5) of the Polish Consumer Rights Act of 30 May 2014.

Send the parcel — you have 14 days to do so. The cost of the return is covered by the buyer. Please send the returned product to InPost Paczkomat KRA259M, ul. Kobierzyńska 204, Kraków, Poland, marked "Moody — return".

We do not accept cash-on-delivery parcels. If for some reason you can't use the Paczkomat, email us at enjoy@moodyeurope.com — we'll find a solution.

Refund. Once we receive the parcel, we will refund the amount paid within 14 days at the latest, using the same payment method you used for the purchase.

Exchanges

Moody does not offer a traditional "product for product" exchange. If you'd like a different product, return the one you have (following the instructions above) and place a new order — you can do this at any time, you don't need to wait for your return to be processed.

Complaints (warranty claims)

If the product you received is defective or not as described, you have the right to file a complaint under Polish consumer law (statutory liability for non-conformity) within 2 years from the date of delivery.

Write to us. Describe what the problem is. If the defect is visible, please include photos of the product along with your order number. Email us at enjoy@moodyeurope.com.

Verification. We will respond to your claim within 14 days and propose a solution — repair, replacement, a price reduction, or a refund, according to your choice, where feasible. If the claim is accepted, Moody covers the cost of return shipping.

Questions? Email us at enjoy@moodyeurope.com.